FAQ
Have Questions? We’re Here to Help!
At Totem Deal, we want to ensure that you have all the information you need to make the best choice for your electric bike. If you can’t find the answer you’re looking for in our FAQ section, feel free to reach out to us. You can email our customer service team at support@totemdeal.com, and we’ll be happy to assist you with any inquiries or concerns.
Frequently Asked Questions
Q1. Can the Totem ebike battery be removed for charging?
A1. Yes, the battery can be charged both installed and removed from the bike.
Q2. My display won't turn on, what's wrong?
A2. Make sure the battery's power switch is in the "On" position, then press the power button on the display itself.
Q3. What is the range of a fully charged Totem electric bike?
A3. The range of a Totem electric bike depends on the model and riding conditions. On average, a fully charged Totem electric bike like the Volcano 2.0 can travel up to 40 miles, depending on terrain, rider weight, and assist level used.
Q4. How long does it take to charge the battery?
A4. Charging times vary based on the model and battery capacity. Most Totem electric bikes take between 4 to 6 hours to fully charge from an empty battery.
Q5. Are Totem electric bikes suitable for off-road riding?
A5. Yes! Totem’s Volcano series is specifically designed for off-road and mountain biking. These bikes feature a powerful motor, durable tires, and enhanced suspension systems to handle rough terrain with ease.
Q6. Can I ride the electric bike in the rain?
A6. Totem electric bikes are built to be water-resistant and can be ridden in light rain. However, we recommend avoiding deep water or prolonged exposure to heavy rain to protect the electrical components. Always store your bike in a dry place after use.
Q7. Do Totem electric bikes have pedal-assist modes?
A7. Yes, all Totem electric bikes come with multiple pedal-assist modes. Riders can choose from different levels of assistance, allowing them to control how much electric power is used during the ride. This helps with climbing hills or conserving battery life on longer trips.
Q8. What type of motor do Totem electric bikes use?
A8. Totem electric bikes use brushless hub motors. Depending on the model, motor power ranges from 250W to 500W, providing strong performance for commuting and off-road adventures.
Q9. How fast can a Totem electric bike go?
A9. The speed of a Totem electric bike varies depending on the model. The Volcano 2.0 can reach speeds of up to 20 mph with pedal assist, making it a great option for city commuting and outdoor riding.
Q10. What is the weight limit for Totem electric bikes?
A10. Totem electric bikes are designed to accommodate a wide range of riders. Most models have a weight limit of 250 to 300 lbs, but it's best to check the specifications for each model to ensure optimal performance.
Q11. Is assembly required when purchasing a Totem electric bike online?
A11. Yes, but Totem electric bikes come 85% pre-assembled. The remaining assembly is simple and usually involves attaching the front wheel, handlebars, and pedals. Detailed instructions and tools are included in the package to make the process easy.
Q12. Do Totem electric bikes come with a warranty?
A12. Yes, Totem electric bikes come with a one-year warranty on the motor, battery, and electrical components. This warranty covers manufacturing defects but does not cover normal wear and tear or misuse.
Q13. Can I ride a Totem electric bike without using the electric motor?
A13. Yes, Totem electric bikes can be ridden like a regular bike by simply turning off the motor. You can pedal without any motor assistance if you prefer, making it versatile for different riding situations.
Q14. How do I maintain my Totem electric bike?
A14. To maintain your Totem electric bike, regularly check the tire pressure, clean the frame, and ensure the battery is properly charged. It’s also important to have the bike serviced by a professional to inspect the motor, brakes, and gears periodically.